Shipping & Returns

Shipping

Starnberg Medical will ship orders for Australian Customers from Sydney, by Australia Post Express Courier. Orders will be shipped within 48 hours of purchase and can be tracked online. Delivery, depending upon location is from 1 to 5 Days. 

Orders for destinations other than Australia ordered on this website are shipped by Australia Post Express Courier International, or by DHL at our discretion. 
Starnberg Medical ships only to destinations in the Asia-Pacific Region and can not ship orders that contain Billing and Contact addresses in the USA or Canada. 

Returns

In the event that a customer wishes to return a product ordered from Starnberg Medical please first contact us on info@starnbergmed.com. Please advise us of when and where you purchased the product, and for EPI-NO Returns, the Codes on the reverse of the box.  

Returns must be unopened and  accompanied by a copy of a Starnberg Medical or Pharmacy invoice and posted to the address below: 

Starnberg Medical Pty Ltd
PO Box 678
North Sydney
NSW 2059

All refunds will be provided as a credit via Paypal or the credit card used at the time of purchase. Refunds are processed
at the end of each month.